Privacy Policy
A Legal Disclaimer
Gurkha Villa Ashford respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (GDPR).
Who We Are
We are Gurkha Villa Ashford, a restaurant based in Ashford, UK, offering authentic Nepalese cuisine. Our address is 30 Bank St, Ashford TN23 1BA, and you can contact us at gurkhavillaashford@gmail.com or 01233 634116 for any data privacy queries.
INFORMATION WE COLLECT
We may collect and process the following types of personal data:
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Personal Identification Information: Name, email address, phone number, postal address.
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Payment Information: Credit or debit card details (processed securely via third-party payment processors).
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Booking Information: Data related to reservations made through our website, phone, or third-party booking systems.
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Online Activity: IP address, browser type, device information, and interaction with our website (e.g., pages viewed, time spent).
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Marketing Preferences: Your consent to receive newsletters or promotional offers.
HOW WE COLLECT YOUR DATA
We collect personal data through:
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Direct interactions: When you make a booking, contact us, or subscribe to our marketing communications.
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Automated technologies: Through cookies or similar technologies, when you browse our website.
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Third-party services: Payment processors, booking platforms, and social media interactions.
HOW WE USE YOUR DATA
We will only use your data where the law allows us to. Most commonly, we use your data for the following purposes:
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To process and confirm reservations: Managing bookings and customer inquiries.
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To provide customer service: Communicating with you about your orders, bookings, or inquiries.
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To send marketing communications: If you have consented, we may send promotional offers, updates, or newsletters.
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To improve our website and services, we analyse customer behaviour to enhance user experience and restaurant operations.
LEGAL BASIS FOR PROCESSING YOUR DATA
Under the GDPR, we rely on the following legal bases to process your personal data:
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Consent: When you opt-in to receive marketing communications.
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Contractual necessity: To fulfill bookings or provide services.
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Legitimate interests: To improve our services and website, and for direct marketing purposes (you may opt-out at any time).
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Legal obligations: When we need to comply with regulatory requirements.
HOW WE SHARE YOUR DATA
We do not sell or trade your personal information. We may share your data with:
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Service providers: Trusted third-party companies that help us operate our restaurant (e.g., payment processors, booking platforms) with confidentiality agreements in place.
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Legal compliance: When required by law or to protect our legal rights.
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Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
DATA SECURITY
We are committed to ensuring that your data is secure. We have implemented appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your information. These include encrypted communication, secure servers, and limited access to data.
DATA RETENTION
We will retain your data for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements. Typically, we keep:
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Reservation and transaction records: [Insert Duration] (or as required by law).
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Marketing communications: Until you unsubscribe or request deletion.
YOUR DATA PROTECTION RIGHTS
Under GDPR, you have the following rights regarding your data:
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Right to access: You can request a copy of the data we hold about you.
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Right to rectification: You can request corrections to any inaccurate or incomplete data.
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Right to erasure: You can request that we delete your data, subject to certain conditions.
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Right to restrict processing: You can request that we limit the processing of your data.
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Right to object: You can object to our processing of your data for marketing or legitimate interest purposes.
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Right to data portability: You can request your data in a structured, machine-readable format.
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Right to withdraw consent: If you have provided consent to process your data, you can withdraw it at any time.
To exercise these rights, please contact us at gvashford@gmail.com
COOKIES
We use cookies and similar tracking technologies on our website to improve user experience and gather information about how our site is used. Cookies are small text files that are placed on your device by websites you visit. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our website.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies before providing any personal information.
INTERNATIONAL TRANSFERS
We may transfer your data to service providers located outside the UK or the European Economic Area (EEA). When we do so, we ensure that appropriate safeguards are in place, such as standard contractual clauses or reliance on privacy shield frameworks, to protect your data.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and, where appropriate, notified to you via email. Please check this page regularly to stay informed of updates.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch with us at:
Gurkha Villa Ashford
30 Bank Street, Ashford, TN23 1BA
Email: gvashford@gmail.com
Phone: 01233 634116
If you feel that your data has not been handled properly or if you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.